Camden County Georgia Chamber of Commerce - Kingsland, St. Marys, Woodbine

PICK 3 Campaign

What is the basic premise of the campaign?

• Pick 3 businesses you want to save and will want to visit in January
• Call the Chamber at 729-5840 with your three choices
• Visit your selected businesses and let them know you have chosen them as your PICK 3
• Make purchases at your selected businesses at least once or twice a month

KIIC Campaign

Why did we start this campaign?

•       Immediate need to keep holiday dollars in Camden
•       Failure to meet sales need causing local shops to close
•       Dissatisfaction of Camden residents with quality of service, causing them to Shop outside Camden
•       Lack of awareness in Camden
•       Need to begin campaign to enhance shopping experience
•       Need for employees to encourage return visits/business
•       Need for employees to promote Camden
•       Need to educate residents on goods & services available and the importance of keeping $$ in Camden

Immediate Plan of Action:

•      Assist local business owners with a Customer Service Development Training Program for their employees
•       Breakdown the Customer Service Perspective and build the Guest Services Perspective
•       Provide support to business owners through Guest Service Leadership Development and Staff Support Materials
•   Employee development
•   Button Campaign
•   Mystery Shopping Campaign
•   Guest Bill of Rights Posters

Employee Development - Customer Service Training Will Cover:

•       Customer Service - The Competitive Advantage
•       Developing a Positive Self Image
•       Developing a Positive Company Image
•       Effective Communication
•       Communicating Passion
•       Art of Listening
•       Becoming an Excellent Service Provider
•       Transforming from customer to "Guest" status 

Button Campaign:

•       Thank you for Keeping it in Camden
•       Stickers "Shop Locally Keep it in Camden"

Mystery Shopper Campaign:

•       Financial Award to employees giving good Customer Service
•    $10 on the spot
•    Card stating "You have been visited by a KICC Mystery Shopper"
•    Entered into a drawing for a Camden County Shopping Spree
• Drawings in October, November & December for $200, $300 & $500 shopping sprees
  
•       Mystery Shopper Report Card Criteria:
•   Is the employee wearing the KIIC button?
•   Did employee greet guest?
•   Did employee convey a positive image?
•   Did employee convey a positive company image?
•   Did employee convey passion for what they were doing?
•   Did employee actively listen?
•   Did you feel welcome and not harassed?
•   Did employee share community knowledge?
•   Did you have an enjoyable experience?
•   Did employee seem to have an enjoyable environment?
•   Was the business clean?
•   Will you return to the business?

 Mystery Shopping Winners

The Chamber of Commerce promotes shopping local and supporting our local merchants for all your shopping needs.  The Keep it in Camden "KIIC" Campaign continues to promote shopping local.  It is not unusual to see many businesses with the "Shop Local, Keep it in Camden" window stickers or the "Thank You for Keeping it in Camden" buttons proudly displayed on employees uniforms.   

You may often times be tempted to go to Jacksonville and shop at a mall, but will you get the type of customer service you expect?  In Camden County there are many employees who give excellent customer service.  When an employee or a store owner gives excellent customer service, it is very easy to visit again and again.  This is what makes shopping in Camden unique, not to mention provides a stronger economy while supporting the local merchants in our community. 

During the months of October, November and December, Mystery Shoppers visited many local businesses and found out firsthand what businesses are providing excellent customer service to their shoppers.  The employees who provide excellent customer service were rewarded with an instant cash prize of $10 and entered into a drawing for a $200, $300 or $500 shopping spree in Camden County.   

We are proud to salute the businesses and employees that provided excellent customer service.  The following employees gave outstanding customer service:

Sherry Ballard - Salvation Army
Cathy Schiffiano - Once Upon a Bookseller
Vinny Pasarella - Golf Etc.
Louie Bell - Calico's
Judith Holmes - Taro's Coffee House
Jennifer Yander - The Mad Hatter
Eileen Tittle - Care Quest Auto Parts
Regina Haywood - Martin's Landscaping
Terri Ford - Sheila's Hallmark
Melissa Viera - Tradewinds Coffee & Tea

Cathy Schiffiano, employee at Once Upon A Bookseller was the winner of the October $200 Camden County Shopping Spree, Melissa Viera, employee at TradeWinds Coffeee & Tea was the winner of the November $300 Camden County Shopping Spree and the winner of the December $500 Camden County Shopping Spree was Vinny Pasarella, owner Golf Etc.  
Congratulations to all for a job well done!